What happens after you complete your order:
1. You will receive an order confirmation message through text or email which you provided.
2. Your order will be processed within 12-24 hours.
3. A billing or address confirmation will be sent through call, text, or email as our couriers find it hard to determine your location and some areas might not be covered by Cash on Delivery.
- Cash on Delivery is available: A call will be made by our courier and our team confirming your order and billing information.
- Cash on Delivery is NOT available: We will reach out and notify you through call, messenger, or text. Cash on Pick-up option will be chosen in lieu of the former.
4. Allow a grace period of 3-7 days for Davao City and Metro Manila, and 3-15 days for other areas.
5. If your order didn't reach your doorstep within 7 days, reach us through messenger, text, or email, and our team will assist you.
We ship NATIONWIDE for FREE.
- Metro Manila: 3-7 Business Days
- Davao City: 3-7 Business Days
- Other Areas: 3-15 Business Days
Some deliveries might take longer than usual depending on the quantity, location, and circumstances. NIRO Philippines doesn't take responsibility on the courier's service delay, we have no control over that. However you can reach us directly through our Facebook page www.facebook.com/shop.NIRO.ph or email us at care@NIROph.com and we will reach out with you ASAP.
Reminder: NO shipping or deliveries on SUNDAYS and HOLIDAYS
RETURNS AND REFUNDS
Your 100% satisfaction is important for us. We offer a 7-day Return & Exchange Policy:
- If a product gets damaged or was faulty upon a delivery - we offer a 100% refund or an item replacement, whichever you prefer.
- To be eligible for a return, goods must be unopened, unused, undamaged or intact and accompanied by proof of purchase.
- For returns, please email support@NIROph.com with the subject 'Returns' and include your order number, name and the reason for the return.
- Seller will provide the customer with instructions where to send the returned goods. Customers are required to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs, packaging fee, and other fees of the returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a refund will be sent through or remittance partners shortly after.